The Agent Status Toggle Control feature in Digital Connect allows Administrator to control whether agents can mark themselves as “Available” or “Away” directly within the chat window. Administrators can now choose to display or hide the Agent Status Toggle (Available/Away) in the agent chat window. In your Digital Connect account, Click on Settings and navigate […]

Setup WhatsApp Business Profile You can setup your Business Profile within Digital Connect which will be visible to your customers within their WhatsApp application To setup your Business Profile, simply follow these steps. Login to Digital Connect as an administrator. Click on Profile Settings. Add or Edit your business profile details such as Organization name, […]

Opening hours define the hours when your support team is available to serve customers. By defining your opening hours, you can setup automated messages to be sent to customers when customers interact through a channel outside your business hours Click on Settings > Opening hours and select either All days or Per day. Define your opening hours and click save  Once […]

The chat widget on your website enables your visitors to communicate with your business in real-time. It usually pops-up in the bottom right corner of a web page and prompts visitors to chat with you bot or an agent on your chat channels. In this tutorial, you will learn how to create and install a […]

Desktop notifications are extremely convenient if you are using Digital Connect on a modern web browser such as Chrome, Firefox or Edge. When customers initiates a new conversation, Digital Connect will notify you via your browser. Turning on desktop notifications allows you to continue to receive notifications via your web browser — even when the […]

Digital Connect preferences allow you to configure default platform settings to help accomplish desired functionality. It is important to review all of the options available and apply configurations that meet your business needs Only Administrators can access and setup Platform Preferences You can configure your Platform Preferences by applying the following steps: Login to your […]

In Digital Connect, you can set up an auto responder to reply to incoming conversations from customers outside your organization’s business hours There are two types of out of office replies: Weekdays replies send responses to customers outside your business hours Weekend replies send responses to customers on weekends (see setup opening hours) To setup weekdays out of […]