How do WhatsApp messaging limits work? Messaging limits determine the maximum number of business-initiated conversations each phone number can start in a rolling 24-hour period. These limits do not apply to user-initiated conversations. The messaging limit tiers determine how many users you can send templates to on a daily basis. This includes new conversations as […]

Why do I need a Facebook Business Manager ID when I apply for a WhatsApp Business Platform Account? WhatsApp requires a Facebook Business Manager ID as part of the application process for a WhatsApp Business Account. Without a valid Facebook Business Manager ID, WhatsApp will not approve your Business Account application. Facebook Business Manager ID […]

Eligibility requirements for a WhatsApp Business Platform account. The WhatsApp Business Platform allows medium and large businesses to communicate with their customers at scale by integrating WhatsApp APIs to connect thousands of agents and bots to interact with customers programmatically and manually. WhatsApp is a highly-regulated channel, and getting started requires documentation and approval from […]

Maximum size for the various media message types which a business can receive on WhatsApp? E Ocean WhatsApp API supports sending and receiving media messages with WhatsApp users. Please note that a WhatsApp media message can only contain one media attachment. Any Any additional attachments will be ignored. WhatsApp supports the following limits per media […]

How to get an Official Business Account (“Green tick”) for WhatsApp The Green Tick next to a WhatsApp business name indicates that the entity has been approved as an Official Business Account. The business name will also be displayed in contacts, along with a green tick to show the business is verified. Approval of your […]

How to get your business verified on Facebook? Business Verification allows you to verify that a Facebook Business Manager account is owned by an authentic business. Facebook Business Verification is mandatory for you to get approved for WhatsApp Business API. We have compiled this article to help you get through this process smoothly. Learn more […]

Template Messages on WhatsApp Business Platform A business initiated conversation with your customers must use a template message, once they have opted-in and given you the permission to send them messages. Templates must be approved by WhatsApp before you can use them to send notifications. Think of your template message as a conversation starter; the […]

Why is there a 24-hour limit for WhatsApp conversation sessions? WhatsApp regulates when and how you can send messages to your customers. This limitation is enforced by Meta (parent company of WhatsApp) to improve the customer experience for WhatsApp users. All conversations are measured in fixed 24-hour sessions. A conversation starts when the first business […]

Rules and best practices for creating WhatsApp template messages WhatsApp focuses on customer experience hence there are several rules and best practices to ensure that your template message is approved. You can create and submit message templates directly to WhatsApp from the Campaign Manager inside Digital Connect. Businesses should choose an existing template category during […]

What are the different categories of template messages? Your WhatsApp message templates must fall into one of the following categories. Templates that do not align clearly with these template types are more likely to be rejected by WhatsApp. Utility: Send account updates, order updates, alerts, and more to share important information. Example: Dear 1, You […]

Updates on WhatsApp Business Conversation pricing: Effective Nov 01, 2024 Starting November 1, 2024, Meta is simplifying and reducing WhatsApp Business Platform fees to help businesses connect with customers more affordably and efficiently. Key Highlights of Meta’s New Pricing Structure Starting November 1, 2024, Meta is excited to announce that service conversations will be completely […]

WhatsApp Pricing Update – 2024/2025 Timeline: What It Means for Businesses Meta is updating WhatsApp Business Platform pricing and services, which will impact your usage starting in the coming months. Please review the details below to stay informed about the latest changes. Effective Changes in Meta’s Pricing and Services: Utility Rate Reductions (Effective August 1, […]