What are agent seats and how does the pricing work for it? Agents refer to your sales and support teams who log into your Digital Connect account, access customer data and interact with customers as needed to resolve support issues. Agent is a paid role and requires a license to access customer conversations. All subscription […]

What happens if my monthly active user (MAU) Tier is exceeded? In case you exceed your monthly active user tier limit for your purchased subscription plan, You can continue to communicate with your customers and we will not restrict your account even if you exceed your MAU tier. However, in that case, you will be […]

Can I Upgrade or Downgrade my Digital Connect Subscription Plan? One of the best features of our subscription plans is their flexibility. You can upgrade or downgrade your monthly plan at any time to suit your current needs—even in the middle of a billing period. When you make a change to your plan, the system […]

How are WhatsApp Conversations charged Businesses using the WhatsApp Business Platform will be charged per 24-hour conversation, with different rates by template category. Conversation types and how they apply to your pricing Businesses can initiate a conversation using a template message. The category of the template message used will define the conversation type. Utility – […]

What are monthly active users and how are they calculated in Digital Connect? Monthly Active User (MAU) refers to the count of unique users with whom messages were exchanged (sent or received) within a billing period. The billing period here refers to the month of your billing cycle. If a business has exchanged multiple messages […]